Terms and Conditions of Use

These terms and conditions (hereinafter collectively, the “Terms”) govern your (hereinafter, the “User”) access to and use of the cobrana.pe website (hereinafter, the “Website”). The Website is owned, managed and operated by Cobrana S.A.C. (hereinafter, “Cobrana”).

Please read these Terms carefully before using the Website.

The Website operates as a technological platform for organizing, managing and tracking collection items, allowing companies, institutions, organizations and other legal-entity users (the Users) to generate payment requests addressed to their clients, end users, affiliates, students or other third parties (hereinafter, the “Payers” or “Recipients”).

For clarity, it is hereby established that Cobrana does not itself provide collection services nor act as a financial institution; rather, it is a platform that facilitates the connection between Users and Recipients, providing tools for managing collections, sending notifications and reminders, and accessing external payment gateways that remit funds directly to the bank accounts designated by the Users.

Accordingly, Cobrana acts solely as a technological intermediary, and this does not imply any mandate, representation, joint venture, association, partnership or employment relationship between Cobrana and the Users or Recipients.

Acceptance of the Terms

By signing the services agreement to which these Terms are attached (hereinafter, the “Agreement”), or by using the Platform, the User irrevocably declares that they have read, understood and expressly accepted these Terms, which shall govern for the entire term of the Agreement.

In these Terms, both the User and Cobrana may be referred to individually as a “Party” and jointly as the “Parties”.

1. Our Website

Cobrana is an online intermediary that facilitates the organization, administration and tracking of collections, connecting Users with their respective Recipients.

The Website acts as a digital organizer that allows Users to:

• Detail collection items defined by the User
• View the payment status of those items
• Manage the sending of payment notifications and reminders
• Facilitate access to external payment gateways

The User understands and accepts that the collection items, amounts, conditions and Recipient data are defined exclusively by the User, and that Cobrana has no control over or responsibility for such information.

Any error in the entry of personal data, amounts, items or payment conditions shall be the sole and exclusive responsibility of the User.

2. User Account and Use

Cobrana will offer the User the ability to create an account on the Website, which may be linked to the email address of the legal representative, authorized staff or other users designated by the User.

The User accepts that:

• They are responsible for keeping their access credentials confidential.
• They assume full responsibility for all actions carried out from their account.
• They must immediately notify Cobrana of any unauthorized use or security compromise.

Cobrana shall not be liable for any loss or damage arising from the improper, negligent or unauthorized use of the User’s credentials.

The Website may be used only for the contracted purposes; its use for personal, unlawful or purposes other than those set out in the Agreement is prohibited.

The User acknowledges that they have a limited, non-exclusive and non-transferable right to use the Website, and that they are not authorized to modify, reproduce, copy, distribute, sell, resell or assign access to the Platform.

3. Disclaimer of Warranties and Liability

The Website and associated services are provided “as is” and “as available”.

Cobrana does not warrant that:

• The Website will be available continuously or without interruption.
• The information displayed is complete, accurate or error-free, since it is provided by the Users.

Cobrana only warrants that the software and electronic communications meet reasonable industry security standards, notwithstanding the inherent risks of digital environments, including cyberattacks.

4. Intellectual Property

All content of the Website not entered by the User —including texts, graphics, trademarks, logos, software, source code and functionalities— is the exclusive property of Cobrana and is protected by Peruvian law and international regulations.

The extraction, reuse, data mining or automated use of the content without Cobrana’s prior and express authorization is prohibited.

5. Channeling of Transactions

If Recipients make payments through payment gateways enabled on the Website, the User acknowledges and accepts that:

• Payments may be channeled to bank accounts designated by Cobrana at regulated institutions, solely for operational and reconciliation purposes.
• Cobrana may deduct the previously agreed commission before settling the funds to the User.

The commission percentage shall be the one agreed in writing between the Parties.

Cobrana will settle the corresponding amounts to the User within the period established in the Agreement, together with a report of the transactions and commissions applied.

6. Losses

Cobrana shall not be liable for indirect losses, loss of profit, loss of income, contracts, savings or reputation, unless such losses are a direct consequence of a malfunction of the Website attributable to Cobrana.

The User shall be solely responsible for damages arising from the misuse of the Platform by its authorized staff or third parties.

7. Modifications

Cobrana may modify these Terms at any time. Modifications will be published on the Website and communicated to the User through the available means.

8. Limitation of Liability

Cobrana shall not be liable for:

• Improper, fraudulent or negligent use of the Website by the User.
• Non-payment by the Recipients.
• Failures of payment gateways or third-party services.

Cobrana’s liability is limited solely to duly evidenced direct damages.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Peru. Any dispute shall be submitted to the exclusive jurisdiction of the courts of Lima Cercado.