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Complaints Book

Last updated: July 13, 2026

This English text is a courtesy translation. In case of any discrepancy, the Spanish version prevails.

In accordance with Peru’s Consumer Protection and Defense Code (Law No. 29571) and its regulations, Cobrana makes this channel available to its users for filing complaints and claims.

Claim or complaint?

  • Claim (reclamo): dissatisfaction related to the products or services.
  • Complaint (queja): dissatisfaction regarding customer service, not directly related to the product or service.

How to file your complaint or claim

While we enable the online form, you can send us your complaint or claim through the following channels:

To handle your request, please include the following information:

  • First and last names
  • Identity document (DNI/CE)
  • Email address and contact phone
  • Type of request (claim or complaint)
  • Details of the claim or complaint and your specific request

Response time

We will respond to your complaint or claim within the period established by current regulations, contacting you through the contact details you provide.